Refund & Returns Policy

At STV4K, customer satisfaction is our top priority. We stand firmly behind the quality, server stability, and performance of our streaming services. If for any reason our service does not meet your expectations or standards of excellence, you can cancel your subscription and request a refund based on our fair consumption model.

1. 7-Day Money-Back Guarantee (Full Refund)

For all first-time retail subscription purchases (Starter, Silver, Gold, or Platinum), you are protected by our 7-Day Satisfaction Guarantee. If you experience persistent technical difficulties that our 24/7 technical support team cannot resolve within 7 days of activation, you are entitled to a full 100% refund of your purchase price.

2. Prorated Refund Policy (Pay Only for What You Use)

Beyond the initial guarantee period, we maintain a transparent, fair cancellation policy: pay only for the period you have consumed. If you decide to cancel before your multi-month term concludes, your refund is calculated by deducting the standard monthly rate for the active period used.

3. Conditions & Exclusions

• Reseller Accounts: This refund policy strictly applies to consumer retail subscriptions. Reseller credits, sub-reseller panels, and bulk credit purchases are entirely non-refundable.
• ISP Throttling & Hardware Limitations: Insufficient local internet speed (below our recommended 15–25 Mbps requirement) or device incompatibility outside of our supported app list does not constitute provider service failure. Our technical staff is available 24/7 to assist with router and setup optimizations.
• Terms of Service Violations: Accounts terminated for restreaming, unauthorized credentials sharing, or exceeding concurrent connection limits forfeit all refund rights.

4. We Are Here to Help Before You Cancel

Most streaming issues (such as audio sync, channel loading, or guide caching) can be resolved in under five minutes with a simple player settings adjustment. Before requesting cancellation, we encourage you to contact our 24/7 support team via live chat or email so we can optimize your configuration.

5. How to Submit a Refund Request

To request a cancellation and refund, please follow these steps:

1. Send an email directly to support@stv4k.com with the subject line: Refund Request - [Your Order #].
2. Provide your registered checkout email, your transaction receipt or invoice number, and a brief description of the issue encountered.
3. Our billing department will process your request within 24 to 48 business hours. Approved refunds will be credited back to your original payment method (or original crypto wallet).